Thank you for your Gender X purchase!
Our products have a limited five year manufacturers warranty.
In order to receive a replacement for the product, please fill out the fields below and click submit.
Once you submit the form, you will receive a confirmation upon receipt and review. Further instructions will follow in the confirmation. Your product will be replaced with the same item or similar. When we receive the item, should the product be out of stock or discontinued, we will contact you to let you know what your options are for a replacement. If you have any questions prior to processing this warranty please submit your inquiry through the contact page. Please be advised that if you misplaced your packaging or receipt, you will still be able to receive a replacement upon returning your defective product. You may send the product without packaging in order to save on shipping costs.
Customers are responsible for shipping costs to the manufacturer.
We are not responsible for any lost or stolen products.
Please note: Residents outside of the US, Mexico or Canada, are required to pay for shipping to and from our company. Please provide a return label when shipping the defective item to us.
Residents of New Zealand and Australia, please fill out a warranty submission form and contact us directly for further information.